Fusion Serve Food Delivery Refund Policy

Overview

At Fusion Serve, we are committed to ensuring your food arrives as ordered and in excellent condition. However, refunds for food delivery orders are strictly limited to the following situations:

• Defective Items
• Wrong items delivered

Refund Eligibility

Refunds will only be considered if your order falls within these parameters:

• You received a defective (e.g., spoiled, contaminated, or damaged) food item
• You received the wrong order or items not matching your purchase

Refunds are not available for:

• Change of mind or personal taste preferences
• Orders delayed due to circumstances beyond our control (traffic, weather, etc.)
• Items not consumed immediately after delivery

How to Request a Refund

To request a refund for defective or incorrect food delivery orders, follow these steps:

1. Through the Fusion Serve App

• Open the app and navigate to Orders.
• Select the relevant food delivery order.
• Tap "Report an Issue".
• Choose the appropriate reason (Defective Item or Wrong Order).
• Upload a photo, if possible, and briefly describe the issue.
• Submit the request within 24 hours of delivery.

2. By Contacting Customer Support

• Message us via in-app chat or official channels (SMS, WhatsApp, or email).
• Provide your order ID, receipt number, or date and time of purchase.
• Clearly specify whether the item was defective or incorrect, and provide a brief description.
• Include a photo of the issue for faster processing.

Review and Resolution

• Requests must be made within 24 hours of delivery.
• Our team reviews all requests and may require supporting documentation (e.g., photos).
• Approved refunds are processed to your original payment method within 3–5 business days.

Need Assistance?

For questions or help, contact our support team anytime through the app or our official communication channels. 

We value your feedback and are dedicated to resolving genuine issues quickly and fairly.