Vendor Participation Agreement

Fusion Serve B2B App:

Vendor Disclosure and Terms of Service Overview

Welcome to Fusion Serve, the B2B platform designed for commercial kitchens, foodservice vendors, and multi-vendor marketplaces. Below are the essential terms, obligations, and disclosures for all vendors using our system:

Vendor Accounts & Menu Management

Each vendor will have a dedicated menu category to manage and customize their menu items. Vendors are responsible for maintaining and updating their menus, either one by one or through bulk import.

Order Management & Fulfillment

Fusion Serve receives orders on behalf of vendors and routes these to the correct kitchen screens, displays, or printers as configured. Vendors receive real-time order information and are responsible for timely fulfillment and service.

Payment Processing & Fees

All customer payments are processed by Fusion Serve. From every sale, a 3% payment processing fee is deducted to cover actual card processing costs. A platform commission of 20% is also deducted from gross sales before vendor payouts. The remaining balance is paid to vendors on a regular schedule.

Sales Tax Handling

As a marketplace facilitator, Fusion Serve is responsible for collecting, setting aside, and remitting all required sales taxes to the relevant authorities. Vendors do not handle sales tax filings for transactions processed through the platform.

Payouts & Income Tax

Vendors receive net payouts—calculated as gross sales minus sales tax, commission, and processing fees. Vendors are only responsible for income tax on these net payouts, not on gross receipts or amounts withheld for tax or fees. The platform pays income tax only on commissions and any markups; sales tax collected is not treated as income by the platform or vendor.

Reporting & Bookkeeping

Vendor dashboards provide clear, itemized reports showing sales, fees, deductions, and net payouts. Sales tax collection and filing are handled automatically via integrated technology. Vendors can export reports and connect to bookkeeping solutions like QuickBooks if desired.

Transparency & Compliance

All fees, deductions, and payout processes are clearly disclosed during onboarding and within vendor agreements. Updates to fees or core terms will be communicated in advance, providing an opportunity for vendors to review or withdraw if desired.

Legal Notes & Acceptance

Vendor participation is contingent upon acceptance of all platform terms, including the pass-through fees, commissions, and sales tax provisions described here. Participation and onboarding materials must be reviewed and accepted by all vendors. All parties are required to follow applicable state and federal laws and report their own income accurately.

By joining Fusion Serve, you acknowledge and accept these terms, as well as our commitment to clear disclosures, fair fee structures, platform-managed sales tax, and reliable reporting. For additional questions, contact your account manager or consult the resources in your vendor portal.

Fusion Serve B2B App:

Employee/User Participation Overview and Terms

Welcome to Fusion Serve, the platform for commercial kitchens and multi-vendor foodservice. The following outlines your rights, responsibilities, and important disclosures as an employee or authorized user operating within the Fusion Serve system:

Account Access & User Roles

You will be provided with a unique login to access the Fusion Serve app and relevant features based on your assigned role (e.g., staff, manager, kitchen crew). You are responsible for safeguarding your credentials and may not share your login with others.

Use of Platform & Data

All actions you perform—such as accepting orders, updating fulfillment status, or managing menu items—are tracked for quality, reporting, and compliance. Usage data helps maintain service consistency, accuracy, and accountability.

Order Handling & Fulfillment

Your primary responsibility is to use the app to review, prepare, and fulfill customer orders based on assignments or kitchen roles. Timely updates on order status (e.g., in progress, ready, completed) within the system are required to ensure smooth operations and accurate reporting.

Access to Sales & Reporting

Employees may view sales reports, fulfillment stats, and other information as authorized by management. Sensitive financial, customer, or business data must be treated confidentially and used only as needed for operational duties.

Platform Fees & Payout Information

Employees do not pay platform fees or commissions, but may be notified of deductions or compensation adjustments (e.g., tips distribution, incentive programs) as managed by the vendor or employer. All compensation details are managed outside the app by your employer/vendor.

Compliance & Conduct

All users must comply with company policies, applicable laws, and the standards set by Fusion Serve. Prohibited actions include unauthorized changes to menus, misuse of order routing, tampering with reporting data, or unauthorized access to restricted information.

Privacy & Security

Your personal information, user activity, and performance data are collected for legitimate business purposes—to support operations, ensure compliance, and improve service. Fusion Serve protects this information as required by law and internal policy.

Changes & Notifications

Any updates to user permissions, system features, or conduct standards will be communicated through management or within the app. Continued use of the system constitutes acceptance of updated terms.

Acceptance & Acknowledgement

By using Fusion Serve, you agree to follow all platform procedures, security requirements, and applicable rules as outlined in onboarding and internal training. Questions may be directed to your supervisor or Fusion Serve support at any time.

For further details on your responsibilities or data use, please consult your internal company policies or reach out to your account manager.

If you need clarified or customized language for particular employee roles, or for use in training or onboarding, please let us know!

Fusion Serve Vendor Onboarding Requirements & Disclosure

To participate as a vendor on the Fusion Serve platform, you will need to provide the following information and documentation as part of our onboarding process:

1. Business Verification & Licensing

• Proof of business registration (such as LLC, corporation, or sole proprietor documentation).

• Copies of relevant local business licenses and permits.

• Up-to-date health department certificates or food handler licenses as required by applicable law.

2. Tax Documentation

• Completed W-9 form (or equivalent for your entity type).

• Sales tax registration information, if applicable.

• Resale/exemption certificate (if required by state or local law).

3. Banking & Payout Details

• Business banking account information for payment deposits.

• Authorized contact and payout recipient details.

4. Menu Setup & Brand Assets

• Full menu with item names, descriptions, prices, and images.

• Category assignments and modifier options (e.g., toppings, sides).

• Vendor logo and branding materials for display in the app or online ordering.

5. Technology & Operations

• Confirmation of compatible devices (e.g., tablets, printers, kitchen screens) for order management and fulfillment.

• Stable internet connection for receiving orders and managing dashboard access.

6. Key Contacts & Staff

• List of authorized contacts and users who may access the vendor dashboard or app.

• Emergency and support contact information.

7. Signed Agreements & Policy Acknowledgement

• Review and acceptance of the Fusion Serve Vendor Agreement and Terms of Service.

• Acknowledgement of all platform fees, commissions, processing charges, and sales tax policies.

8. Additional Disclosures

• Agreement to data collection and reporting practices for sales, fulfillment, and performance.

• Understanding of refund, dispute, and cancellation procedures.

• Consent to periodic updates to platform procedures, policies, and technology requirements.

By proceeding with onboarding, vendors agree to provide accurate information and update Fusion Serve if any details change. Failure to supply required documents or meet compliance standards may delay or prevent activation on the platform.

For further questions about onboarding, reach out to your Fusion Serve account manager or consult the vendor help center within your dashboard.

Fusion Serve Pre-Ordering App : Employee Account Disclosure

Fusion Serve: Customer Disclosure and Terms of Use

Welcome to Fusion Serve—your innovative workplace meal solution connecting you with fresh, local restaurant and caterer-prepared lunches. Please review the following important information about using our platform:

How Fusion Serve Works

• Fusion Serve partners with local restaurants and caterers to deliver high-quality, fresh meals directly to your workplace each day.

• We offer convenient pre-ordering and grab-and-go options.

• All orders must be placed in advance: We do not process same-day or on-demand orders.

• Customers may plan and pre-order meals by the day or for the entire week through our app or website.

Pre-Order Only Model

• Meal selections and customizations must be submitted before each ordering cutoff, which will be clearly communicated within the app.

• Orders may be modified or canceled any time before the cutoff.

• After the cutoff, orders are processed and cannot be changed or refunded except in the event of service disruptions or other extraordinary circumstances.

Meal Delivery and Pickup

• Your meal will be delivered to your designated workplace location on the day(s) you selected during pre-order.

• If you opt for grab-and-go, meals will be available for pick-up at the assigned location and time, as listed in your confirmation.

• Please ensure you collect your meal within the stated pickup window; unclaimed meals may not be held or refunded.

Payment, Pricing, and Fees

• Pricing is displayed transparently during the ordering process.

• Payment for all orders is processed at the time of pre-order.

• All applicable taxes and fees are included in your total at checkout.

• No additional service or delivery charges will be levied after payment.

Refunds and Service Issues

• Refunds are available if your order cannot be fulfilled due to vendor cancellation, delivery issue, or other platform error.

• Refund requests for non-service-related reasons may only be honored before the order cutoff time.

• If you are dissatisfied with a meal or experience, please contact support for resolution.

Platform Role and Vendor Disclosure

• Fusion Serve acts solely as a marketplace, facilitating meal orders between customers and participating local restaurants/caterers.

• We do not prepare or produce food ourselves, but work with trusted foodservice providers.

• Nutritional, allergen, and ingredient information is provided by the vendors; please review details carefully before ordering.

Data and Privacy

• Personal and order data is collected to provide service, fulfill orders, and improve your experience.

• Data will be handled according to our Privacy Policy, available in the app and on our website.

• Communication regarding orders, meal reminders, and updates will be sent per your notification settings.

Acceptance of Terms

• By using Fusion Serve, you agree to follow all platform procedures and respect posted order deadlines.

• Service availability and details, including cutoff times and pickup windows, are subject to change and will be communicated through the app.

Questions & Support

• For assistance with ordering, dietary needs, or delivery, use our in-app support or contact your workplace administrator.

Thank you for choosing Fusion Serve to bring fresh meal options to your workday!